Hiring an in-house receptionist or opting for a virtual one to manage your calls comes about as a topic that has always been debated. Even though it makes sense to handle calls on one’s own, when you delve deeper and look into the positives a virtual live receptionist comes with, you will want to opt for their services.
Let us get to see the benefits you can gain through a virtual receptionist service and how it will impact your business?
· Greeting your callers and providing information
A virtual live receptionist will be able to efficiently carry on the work that your in-house receptionist would do. The virtual one will ensure that she follows every protocol when it comes to greetings and getting the conversation started. Their calls get monitored; hence they ensure that no space for any error is left. The details to the caller will be delivered as per your pre-set routine. When it comes to getting calls forwarded, they will get it done to the right set of recipients. It does not matter how many calls they need to take they will never compromise over quality. The receptionists are highly trained in this field and experienced to handle all kinds of calls. Your in-house receptionist on the other hand could get distracted at times due to office distractions.
When you hire an in-house receptionist, you would have to pay for several devices, space where she would be seated, plus take care of a set of benefits too. But with a virtual one, these are things you will not even need to worry about. The cost of devices and infrastructure would be zero. All of this helps you to cut down on a lot of money which otherwise you would have to spend.