Tuesday, September 26, 2023

US Bank Home Mortgage Phone Number

us bank home mortgage phone number

When you are a homeowner or are considering purchasing a home, having the right resources and contacts at your disposal can make a world of difference. One of the most important contacts for those who have their mortgage through US Bank is the US Bank Home Mortgage phone number. This article will discuss what this phone number is used for, what to expect when you call, and other methods for contacting US Bank Home Mortgage if necessary.

What is the US Bank Home Mortgage Phone Number?

As of my last knowledge update in September 2021, the US Bank Home Mortgage customer service can be reached at 800-365-7772. However, it’s crucial to double-check the US Bank website or your mortgage documents for the most current phone number, as these numbers can change.

What Can You Use It For?

1. Loan Inquiry

If you’re considering taking out a mortgage through US Bank, this phone number can be used to inquire about the different mortgage products they offer, interest rates, and the application process.

2. Mortgage Servicing

For existing US Bank mortgage customers, this number can be used for questions about your mortgage account, including balance inquiries, interest paid, escrow, and payment options.

3. Troubleshooting Payment Issues

If you’re facing difficulties making your mortgage payments, the representatives at this number can provide information about possible solutions, such as refinancing, loan modification, or forbearance.

4. General Customer Support

For any other questions or concerns related to your US Bank home mortgage, this phone number is your primary point of contact.

What to Expect When You Call

  • Wait Times: Depending on the time of day and week, there might be wait times. It’s generally best to call early in the morning or during mid-week days to avoid long wait times.
  • Verification Process: Be prepared to verify your identity and your account information. Have your mortgage account number, social security number, and other identifying information on hand.
  • Detailed Conversations: Have a notepad and pen ready to jot down important information discussed during the call.

Other Contact Methods

Online and Mobile Banking

US Bank offers online and mobile banking services, which can be a convenient way to manage your mortgage, make payments, and find answers to common questions without making a phone call.

Secure Messaging

If you’re enrolled in online banking, you can send a secure message to US Bank Home Mortgage customer service through the website.

Visiting a Branch

If you prefer face-to-face interactions, visiting a US Bank branch can be an option. This is especially helpful if you need to provide or receive physical documents.

Social Media

US Bank is also present on social media platforms, where they sometimes respond to customer inquiries. This can be an alternative, especially for general questions.


Having the US Bank Home Mortgage phone number handy is essential for both prospective and current mortgage holders. Whether you need information about a new mortgage, assistance with an existing loan, or have any questions, this phone number is a key contact. Additionally, considering alternative communication channels like online banking, secure messaging, or visiting a branch can also be helpful.