Tuesday, September 26, 2023

How Do I Check a Company with the Better Business Bureau?

how do i check a company with the better business bureau

When dealing with companies, especially those you’ve never dealt with before, it is important to ensure that they have a reputation for being trustworthy and reliable. The Better Business Bureau (BBB) is one of the most respected resources for gauging the legitimacy and performance of companies operating in the United States and Canada. Here, we will walk you through the steps on how to check a company with the Better Business Bureau.

Step 1: Visit the Better Business Bureau’s Website

Begin by visiting the BBB’s official website at www.bbb.org. The site is user-friendly and provides you with a wealth of information about businesses and charities.

Step 2: Search for the Business

On the homepage, you will find a search bar. Here, you can enter the name of the business you want to check. You can also add the location of the business to narrow down the results.

Step 3: Browse the Search Results

After entering the business name and hitting search, you’ll be presented with a list of companies that match your query. Look through the list to find the business you are interested in. Note that the BBB also includes a brief summary, such as the company’s rating and any customer reviews, in the search results.

Step 4: Select the Business Profile

Once you locate the company, click on its name to be taken to its full BBB profile. This profile will provide an abundance of information including:

  • BBB Rating: The BBB assigns ratings from A+ (highest) to F (lowest) based on information it obtains about the business, including complaints received from the public.
  • Customer Reviews: You can read what other customers have to say about their experiences with the business. These reviews are often a good indicator of what you can expect.
  • Customer Complaints: Find out how many complaints have been filed against the business and how they were resolved.
  • Business Details: The profile may include basic details such as the business address, phone number, and website.
  • Accreditation Status: BBB-accredited businesses must meet certain standards. Check if the business is accredited.

Step 5: Analyze the Information

Take time to review all the information provided. Pay particular attention to the BBB rating and customer reviews. If a company has a low BBB rating and a high number of unresolved complaints, this may be a red flag.

Step 6: Make an Informed Decision

Use the information from the BBB, coupled with your own research and judgment, to make an informed decision about whether or not to engage with the company.

Step 7: Report Your Own Experience

After interacting with a business, consider reporting your own experience to the BBB. This will help others make more informed decisions and holds businesses accountable for their services.


Checking a company with the Better Business Bureau is an essential step in verifying the legitimacy and reliability of a business. By following these steps, you can make informed decisions that protect your interests and ensure a positive experience.